BF Tackle Return & Refund Policy

Effective Date: October 1, 2026

At BF Tackle, we stand behind the quality of our products and want our customers to have a positive experience. This Return & Refund Policy explains when returns, exchanges, refunds, and order cancellations may be accepted.

1. Return Eligibility

Customers may request a return within 30 days of delivery of their order.

To be eligible for a return:

• The product must be unused and in new, resalable condition.

• The product must not have been damaged, modified, altered, or used for fishing.

• The product must be returned with its original packaging when applicable.

• Proof of purchase may be required.

• The return must be approved by BF Tackle before the product is shipped back.

Products that have been used, fished, modified, damaged, or otherwise altered may not be eligible for a return or refund.

BF Tackle reserves the right to refuse a return that does not meet these requirements.

2. Return Shipping

Unless the product was defective, damaged during shipment, or BF Tackle made an error with the order, the customer is responsible for all return shipping costs.

Original shipping charges are generally non-refundable.

Customers should obtain tracking and retain proof of shipment when returning an order. BF Tackle is not responsible for returned merchandise that is lost or damaged while being shipped back to us.

3. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

If an order is returned to BF Tackle because of:

• An incorrect address;

• An incomplete address;

• A missing apartment, unit, or suite number;

• Failure to accept delivery;

• Failure to pick up the package; or

• Any other issue caused by incorrect or insufficient shipping information provided by the customer,

the customer may be responsible for all additional shipping charges required to resend the order.

If the package is returned to BF Tackle and the customer requests a refund instead of having the order reshipped, BF Tackle may deduct the original shipping cost and any return-to-sender or other shipping charges incurred by BF Tackle from the refund, to the extent permitted by applicable law.

4. Damaged or Defective Products

If your product arrives damaged or you believe you received a defective product, contact BF Tackle as soon as possible.

Customers should provide:

• Their order number;

• A description of the issue; and

• Clear photographs or other documentation showing the damage or defect when requested.

BF Tackle will review the claim and determine an appropriate resolution, which may include a replacement, store credit, repair, or refund.

Damage caused by misuse, improper installation, modification, normal wear and tear, accidents, or improper storage may not qualify as a product defect.

5. Incorrect or Missing Items

If BF Tackle sends an incorrect item or an item is missing from your order, please contact us promptly after receiving your shipment.

After verification, BF Tackle may provide a replacement item or another appropriate resolution.

6. Refunds

Once an approved return is received and inspected, BF Tackle will determine whether the returned product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the customer's bank, credit-card company, or payment provider. BF Tackle is not responsible for delays caused by financial institutions or third-party payment processors.

Shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error by BF Tackle.

7. Exchanges

BF Tackle may offer exchanges for eligible products at its discretion.

If the requested replacement item has a different price, the customer may be responsible for paying the difference, or BF Tackle may issue an appropriate adjustment.

8. Final Sale and Clearance Items

Products specifically identified as Final Sale or Non-Returnable are not eligible for return or refund except where required by applicable law.

Clearance, promotional, or discounted products may have additional return restrictions that will be disclosed at the time of purchase.

9. Order Cancellations

Orders may be cancelled only if the order has not yet been processed, fulfilled, or shipped.

Once an order has entered processing or has shipped, BF Tackle may be unable to cancel it. In such cases, the customer may need to follow the standard return process.

BF Tackle cannot guarantee that cancellation requests received after an order is placed can be honored.

10. Return Authorization

Customers should not send merchandise back without first contacting BF Tackle and receiving return instructions.

Unauthorized returns may be delayed or may not qualify for a refund.

11. Refund Abuse and Fraud

BF Tackle reserves the right to investigate suspected fraudulent, abusive, or excessive return activity.

This may include, but is not limited to:

• Repeated claims of damaged or missing merchandise;

• Returning products that were used or modified;

• Returning products different from those purchased;

• Providing false information regarding an order or return; or

• Attempting to obtain refunds for merchandise that was delivered successfully.

Where permitted by law, BF Tackle may refuse future returns or refunds associated with suspected fraudulent or abusive activity.

12. Product-Specific Considerations

Certain BF Tackle products may contain components or materials that require special handling. Customers are responsible for using products only as intended and following any warnings, instructions, or safety information provided with the product.

Normal wear, damage resulting from fishing conditions, improper use, improper installation, modification, or misuse does not automatically constitute a product defect.

13. Policy Changes

BF Tackle reserves the right to modify or update this Return & Refund Policy at any time.

The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.

14. Contact BF Tackle

For questions regarding a return, refund, exchange, damaged product, or order issue, please contact BF Tackle through the customer-service contact information provided on our website.

When contacting us, please include your order number and a description of the issue so we can assist you as efficiently as possible.

BF Tackle reserves all rights available to it under applicable law. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived or restricted.